Privacy Policy

Last updated: 21 September 2026

Williamson Fine Teas Ltd (“we”, “us”, “our”) is responsible for personal data collected through this website. You can contact us at [email protected] or The Old Vicarage, Shepton Montague, Nr Wincanton, Somerset BA9 8JE.

Information we collect and why

• Enquiries and forms: your name, contact details and message so we can respond to you. We use this information for our legitimate interest in handling enquiries or to take steps you request before a contract.
• Newsletter: your email address and any preferences you give us so we can send updates you ask to receive. We rely on your consent where required for marketing emails. You can unsubscribe using the link in any email.
• Site security and operation: technical information such as IP address, device, browser and access logs to operate, protect and troubleshoot the site. We rely on our legitimate interest in maintaining a secure website and, where applicable, legal obligations.
• Analytics: information about visits and interactions collected by Google Analytics and Hotjar if you allow analytics cookies. We use this to improve the site and rely on your consent for the optional tracking.
• Advertising measurement: information about visits and interactions collected through Meta, Google advertising tools and PixelYourSite if you allow marketing cookies. We rely on your consent for the optional tracking.

Some pages may display videos or other content from providers such as YouTube and Vimeo. Those providers may receive technical information when their content loads. When you follow a link to another website, including our online shop, its own privacy information applies to that site.

Who receives your information

We use service providers to host, secure and operate the website and to deliver the services above. These may include Kinsta, Cloudflare, Wordfence, Mailchimp for newsletters, SparkPost for email delivery, Google for analytics and advertising, Hotjar for site analysis, and Meta for advertising. They receive information only for the relevant service. We may also disclose information when required by law or to protect our legal rights.

Some providers process data outside the UK. Where required, we use appropriate safeguards for international transfers, such as applicable adequacy decisions or approved contractual protections. You can contact us for details relevant to your information.

How long we keep information

We keep enquiries and correspondence only as long as needed to deal with them and any related legal obligations. Newsletter details remain until you unsubscribe or we no longer need them. Technical and analytics data is retained according to the settings and retention periods of the relevant service. We review retention periodically and can provide more detail on request.

Your choices and rights

You can change or withdraw optional tracking consent at any time through Cookie settings. Read our Cookie Policy for more information. Withdrawing consent does not affect processing carried out before withdrawal.

Depending on the circumstances, you may ask to access, correct or erase your personal data, restrict or object to its use, or receive a portable copy. You can also withdraw consent where we rely on it. Send requests to [email protected]. We may need to confirm your identity before responding.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office. We would welcome the chance to address your concern first.

Updates

We may change this policy when our website or services change. The latest version will be published here with an updated date.