Privacy policy

Important: by submitting personal data manually or in electronic form to Williamson Fine Teas and/or by using our website you give your consent that all personal data that you submit may be processed by us in the manner and for the purposes described below.

Introduction to privacy policy

This Privacy Policy describes the current policies and practices of Williamson Fine Teas Ltd. ("Williamson Tea") with regard to Personal Data collected by us from you directly and/or through www.williamsontea.com ("Website"). The term "Personal Data" refers to personally identifiable information about you, such as your name, e-mail address or mailing address and telephone number.

Notification of changes to this policy

We continually improve our methods of communication and add new functionality and features to this Website. Because of these ongoing changes, changes in the law and the changing nature of technology, our data practices will change from time to time. If and when our data practices change, we will (as soon as practicable) post the changes on this Website to notify you of the changes. We encourage you to check this page frequently.

What information do we collect?

You may use this Website to register to receive additional information or services from us. We store the information you give us manually or electronically in our databases. When you register, we ask you for contact information like your name, postal address and e-mail address.

Use of personal data

We will process your Personal Data in order to promote our products and services. We will use your personal data to develop the Website to include more material that you may like, and to introduce new features. We process your Personal Data only for specific and limited purposes. We ask only for data that is adequate, relevant and not excessive for those purposes. When we ask you for Personal Data, we tell you the purposes for which we will process that data. Such purposes include the following: -

We may contact you occasionally to inform you of new products and services that we will be providing.
We may use your Personal Data for marketing purposes and market research.
We may use your Personal Data internally to help us improve our services.
We may us your Personal Data for any purposes which you agree to in connection with a specific promotion (for example, where you enter a competition run by us, we will tell you how we will use your Personal Date submitted in your entry, if it differs from the General Privacy Policy).

It is your choice

If you do not wish to receive information from us and want to be removed from our standard mailing list, please e-mail us at customerservice@williamsontea.com.

Anonymous data collected through this website

We collect anonymous information about the use of our Website. For example, we use technology to track which pages of our Website our visitors view and to compile statistics about our visitors and their use of our Website. We use technology to track how often hyperlinks are used and which pages on our Website our visitors choose to view.

Cookies

Cookies by themselves cannot be used to discover the identity of the user. A cookie is a small piece of information that is sent to your browser and stored on your computer's hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. Cookies tell us which parts of the Website you visit and how long you spend on each page. In order to collect the anonymous data described in the preceding paragraph, we may use temporary cookies that collect the first level domain name of the user (for example, if your e-mail address is "john@bigmail.com," the cookie collects the "bigmail.com" portion of your e-mail address) and the date and time you accessed this Website. We also use your IP address to help diagnose problems with our server and to administer our Website. An IP address is a numeric code that identifies your computer on a network, or in this case, the Internet. Your IP address is also used to gather broad demographic information, such as determining how many of our visitors are from outside the UK.

Disclosure of your personal data

We do not share, sell or distribute your Personal Data with unrelated third parties, except under these limited circumstances: Personal Data may occasionally be transferred to third parties who act for us for further processing in accordance with the purposes for which the data was originally collected or for purposes to which you have subsequently consented. For example, sometimes a third party may have access to your Personal Data in order to handle mailings on our behalf. We may share or transfer the information in our databases to comply with a legal requirement, for the administration of justice, to protect your vital interests, to protect the security or integrity of our databases or this Website, to take precautions against legal liability, or in the event of our sale, merger, re-organisation, dissolution or similar event. We may share or transfer the information in our databases for marketing purposes with our associated or subsidiary companies. Where appropriate, before disclosing Personal Data to a third party, we contractually require the third party to take adequate precautions to protect that data.

Data integrity and security

We strive to maintain the reliability, accuracy, completeness and currency of Personal Data in our databases and to protect the privacy and security of our databases. We keep your Personal Data only for as long as reasonably necessary for the purposes for which it was collected. Our servers and our databases are protected by industry standard security technology, such as network address translation and password protection. The employees who have access to Personal Data have been trained to handle such data properly and in accordance with our security protocols and strict standards of confidentiality. Although we cannot guarantee against any loss, misuse, unauthorised disclosure, alteration or destruction of data, we try to prevent such unfortunate occurrences.

Data access and corrections

Upon receipt of your written request and enough information to permit us to identify your Personal Data, for a fee of £10, we will disclose the Personal Data we hold about you. We will also correct, amend or delete any Personal Data that is inaccurate and notify any third party recipients of the necessary changes. You may at any time request that your Personal Data be corrected or deleted by emailing customerservice@williamsontea.com

Link to other websites

This Website may contain hyperlinks to Websites that are not operated or supervised by us. This privacy policy will not apply to information collected on those sites, so we urge you to review any privacy policy posted on any site you visit before using the site or providing any Personal Data about yourself.

Transfer of data abroad

We may, from time to time, transfer your Personal Data to our associated or subsidiary companies that have offices in the USA and Continental Europe. If the level of privacy protection in any such country does not comply with recognised international standards, we will ensure that data transferred are adequately protected and that the transfer of data to third parties in such countries is made pursuant to a contract or other measures providing adequate protection. The Internet is made up of a large number of international connections. In visiting this Website, the various communications may result in the transfer of information across international boundaries. By visiting this Website and communicating electronically with us, you consent to these transfers.

Governing law

This Privacy Policy forms part of our Terms of Use and as such shall be governed by and construed in accordance with the laws of England. You agree to submit any dispute arising out of your use of this Website to the exclusive jurisdiction of the courts of England.

Company registration particulars

Registered Office: Williamson Fine Teas, 5 West Mills, Newbury, Berkshire RG14 5HG. Registered in England & Wales

Questions

If you have any questions about this Privacy Policy or concerns about the way we process your Personal Data, please e-mail us at customerservice@williamsontea.com

 

 
 
 
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