Terms & Conditions

Product availability

To maintain our high standards and freshness of product, some products will be limited and at times unavailable. We will advise you at the time of placing your order of any product that is not available.

Content & photography

The information provided for each product or collection of products is accurate at the time we published the information. Where the product is a collection of many products, such as our gift ranges, a full list is supplied.

Order confirmation

When you confirm and pay for your order, you offer to buy the Goods at the prices indicated including any delivery charges that apply to your purchase. All orders for Goods are accepted by Williamson Fine Teas Ltd when you receive a confirmation e-mail to this effect. We are legally obliged to send you this confirmation and you may wish to print or save it for your future reference. The confirmation will include details of your order, including your chosen delivery address. We will send you a further e-mail to let you know that your order has been processed by us and another when it has been dispatched. Please read our Privacy Policy for more information regarding our data handling policy.

All orders will be subject to these conditions.

If any of the Products you have ordered are unavailable, or should events occur beyond our reasonable control, we reserve the right to cancel your order without liability. In such circumstances we shall let you know as soon as possible.

Price & payment

All prices are quoted in Pounds Sterling (£) and, where appropriate, are inclusive of UK sales tax (VAT) but exclusive of delivery charges. All Goods are subject to availability and may be withdrawn at any time. We try to ensure that all prices on display on the Website at www.williamsontea.com are accurate. The price of an item is the price at head office on the day of your order. We reserve the right to change any price after you place an order but should we do so, we will inform you before we process your order and you will have the opportunity to cancel the order. However the correct price will always appear on the email that we send you when we have processed your order. Where Goods are discontinued or cannot for some reason be delivered we will contact you by e-mail to inform you of this. Where this is part of a larger order, we will process and dispatch the available Goods to you in the normal manner. All payments must be in Pounds Sterling. We accept payment by through SagePay.


Your order will usually be delivered by a courier service and will require a signature on delivery. Orders placed before 11am (Monday to Friday, excluding Public Holidays) will normally be dispatched the same day and should be delivered within the mainland UK on the next working day.  The cost of delivery will be added to your order total before payment is taken. Our standard delivery charge for delivery to addresses within the mainland UK is £5.00 per order.  Should a higher charge apply to a particularly heavy or bulky item, we will advise you prior to processing your order that a higher charge applies.


Customers in the European Union: You may cancel your order at any time after you have placed it, up to and including seven working days after the day on which you receive the Goods. If you wish to cancel your order, you will have to return any items within five working days and at your own cost for return or exchange as required. Please obtain proof of posting as we cannot be held responsible for packages lost on return to us. All goods returned to us must be unused, in their original packaging and in re-saleable condition. Should you fail to return such goods to us, we may arrange for their return to us and will charge you any reasonable expenses incurred in our doing so. If you have ordered any service from us you have five working days after the day that you place your order in which to cancel. However your right to cancel any service ends when our performance of the service starts even if that is within your cancellation period. In the case of cancelled orders, payments will be refunded within thirty days. Should you wish to return any goods you must call us in the first instance in order that we may issue a returns authorization number. All goods should be returned to the following address: -

Williamson Fine Teas Ltd
c/o Intermail plc
Horizon West
Canal View Road
RG14 5XF
United Kingdom

Please ensure that all goods returned are suitably packed. We recommend that you insure any goods that are returned to us as we will not be liable for any damage or loss during transit. Please ensure that any goods returned are accompanied by the returns authorization number and your receipt.

Shortage and transit damage

You must inspect the Goods at the place and time of delivery and notify us of any shortages, defects in the Goods, or of any other complaint immediately and in any case within three working days from the date the Goods were delivered, failing which the Goods will be deemed to have been accepted and to be in good working order. Our liability for short delivery is limited to making good the shortage. Where Goods prove to be faulty, we will replace them without charge within 28 days of the date of the delivery. Where Goods are faulty, we will reimburse the cost of delivery back to us should we ask you to return them to us.

Taxes and import duties

All prices are quoted in Pounds Sterling (£) and include where appropriate UK sales tax (Value Added Tax). All import duties and taxes relating to orders outside of the UK are exclusively the responsibility and liability of the customer concerned.


Every effort is made to ensure that all the information provided on the Williamson Tea website is correct at the time of publishing.

Whilst we use reasonable efforts to include accurate and up-to-date information on the site we make no warranties or representations as to its accuracy. We assume no responsibility for any errors or omissions in the content on the Site. Information about Williamson Fine Teas Ltd and services are illustrative only.


We reserve the right to alter or this site and may, at any time, revise these terms. You are bound by any such revision and we therefore recommend that you visit this page to review the current terms each time you revisit our site.


No order is binding on you or Williamson Fine Teas Ltd until we have accepted it. You will own the items we supply you from the moment they are put in the hands of our carriers, or with the postal service, or on payment in full of the price of the Goods and any delivery charge, whichever is later.

It is the policy of Williamson Fine Teas to ensure all goods are supplied to our customers in perfect condition and that every precaution is taken to protect the integrity of the Product that is sold.

Williamson Fine Teas Ltd does not advise recipients of impending gift deliveries.

These terms and conditions cannot be varied by you or us unless made in writing and signed by both parties.

If any provision contained in these Terms and Conditions is considered by any court or regulatory authority to be unfair, invalid or unenforceable, that provision will be considered and out affecting the other provisions.

The law of England and Wales governs these Terms and Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Whilst we take appropriate steps to protect this site from malicious attacks we cannot warrant that it is entirely free from risk of virus attack.

These Terms and Conditions apply if you are dealing with us as a consumer. If you wish to trade with us in the course of your business, please refer to our trade terms and conditions stated on our trade application forms. Please contact our Customer Service Department for details.

If you have any queries, complaints, suggestions or comments about our Products, Services or these Terms and Conditions please contact our Customer Service Department on customerservice@williamsontea.com

Definitions in these conditions
'Product or Products' means Williamson Fine Teas good(s)

'we', 'us', 'our' means Williamson Fine Teas Ltd

'you', 'your', means one of our customers

Copyright and trademarks terms and conditions privacy policy delivery & returns information


Welcome to www.williamsontea.com (the "Website"). Please read these Terms of Use (the "Terms") before using the Website. When you come to www.williamsontea.com and use any part of it you are agreeing to these Terms. If you do not agree with anything you read here, please exit this Website. You may not place an order through this Website unless you agree to be bound by our Terms and Conditions.

1. This Website is operated by Williamson Fine Teas Ltd. All content that you see here is owned by or licensed to us. It is not for commercial use, and unless we specifically agree, you cannot copy, distribute, publish or alter the Website content.

2. Within the Website, you may find links or references to third party materials and websites outside www.williamsontea.com. We do not endorse, authorise, or control those websites and therefore accept no liability in respect of the content or your use of those websites.

3. It is a condition of your using www.williamsontea.com that you have read and consented to the terms of our Privacy Policy. This tells you how we use your personal information.

4. Williamson Fine Teas Ltd makes no representations or warranties (express or implied) and we are unable to guarantee the accuracy of information on the Website. We do not accept any liability arising out of reliance on the materials on our Website. Any articles and materials displayed on our Website are provided for information purposes only. For any specific enquiries please contact Customer Services.

5. We may terminate your access to our Website at any time if we decide at our sole discretion that you are in breach of these Terms.

6. We may change any aspect of www.williamsontea.com at any time without letting you know. You agree to be bound by such updates and you agree to visit this page from time to time to check such changes.

7. These Terms, our Privacy Policy, and our Terms and Conditions, which are all subject to English law, contain the entire agreement between us with respect to our Website. No part of these terms is intended to constitute an exclusion of any liability which cannot be excluded under English law.

Copyright and trademarks

All designs, text, graphics and other contents or arrangements of this Website in whatever format belong to Williamson Fine Teas Ltd or its licensors. All rights are reserved. The Trademarks and logos displayed on the Website are the registered and unregistered Trademarks of Williamson Fine Teas Ltd and its licensors. Nothing contained on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Website without written permission from Williamson Fine Teas Ltd or such third party that may own the trademarks displayed on the Website. By using the Website you agree to respect the intellectual property rights of Williamson Fine Teas Ltd and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website. You may, however, download material that is required for the sole purpose of assisting you in placing an order. Such downloaded material may not be used for any purpose other than to assist you in placing an order. You may not create any links to our Website from another Website without our express written consent.